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Information You Provide: We may collect personal information that you voluntarily provide when you use the App, such as your name, email address, and profile information.
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Usage Information: We may collect information about your interaction with the App, including your device information, IP address, browser type, and usage patterns.
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Location Information: With your consent, we may collect your precise or approximate location information to provide location-based services within the App.
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Third-Party Services: We may integrate third-party services, such as social media platforms, which may collect information about your use of the App per their respective privacy policies.
Privacy Policy for "TrainShare"
Effective Date: 01-12-2024
Last Updated: 01-04-2026
Welcome to TrainShare! This Privacy Policy outlines how TrainShare collects, uses, discloses, and protects the information provided by users ("you" or "user") of the TrainShare mobile application ("the App"). By accessing or using the App, you agree to the terms and practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the App.
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To Provide and Improve the App: We may use the collected information to deliver the services offered by the App and to enhance user experience, including troubleshooting, data analysis, and research purposes.
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Communications: We may use your contact information to communicate with you about updates, new features, promotions, or other relevant information related to the App. You may opt out of these communications at any time.
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Personalization: We may use the information collected to personalize your experience within the App, such as providing tailored content or recommendations.
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Service Providers: We may share your information with third-party service providers who assist us in operating the App, conducting our business, or providing services on our behalf. These service providers are contractually obligated to use your information solely for the purposes of providing the requested services.
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Legal Compliance: We may disclose your information when required by law or in response to valid legal requests, such as subpoenas or court orders.
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Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, user information may be transferred as part of the transaction. Users will be notified via email or prominent notice within the App of any change in ownership or control of their personal information.
We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
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Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in the communication or by contacting us directly.
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Location Information: You can disable location tracking through your device settings or by adjusting the App's permissions.
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to request deletion of the information.
TrainShare provides a digital platform that enables users to discover, connect, and communicate with independent food sellers ("Sellers") operating inside trains or at railway stations. This section explains how personal and business data is collected, used, and shared in connection with marketplace features.
1. Platform Role and Scope
- TrainShare operates strictly as an intermediary technology platform facilitating communication between users and independent Sellers.
- TrainShare does not process payments directly.
- TrainShare does not prepare, sell, or deliver food or goods.
- TrainShare does not control product quality, pricing, or availability.
All transactions, including payments, are conducted directly between users and Sellers using external methods.
2. Supported Payment Methods
- Mobile wallet services (e.g., bKash, Nagad, Rocket)
- Bank transfer
- Cash on Delivery (COD)
- QR code-based payments
TrainShare does not act as a payment gateway and does not store full financial credentials such as PINs, passwords, or OTPs.
Third-Party Disclaimer: TrainShare is not affiliated with any mobile wallet or banking provider, including bKash, Nagad, or Rocket. Users must follow the terms and policies of their respective payment service providers.
3. Payment-Related Information Collection
From Sellers:
- Mobile wallet numbers
- Bank account details (account name, account number, bank name)
- Payment QR codes
- Payment instructions
From Users (Optional):
- Transaction ID or reference number
- Payment screenshots or proof
This information is used only to facilitate payments, verify transactions, and support dispute resolution.
4. Seller Identity & Business Verification (KYC)
- National ID or identification documents
- Trade license or business registration
- Shop photos or identity verification images
- Contact details
This data is used to verify Sellers, prevent fraud, and maintain platform integrity. Reasonable security safeguards are applied.
5. Information Shared with Sellers
- Name or username
- Contact details
- Location (train/station)
- Order details
- Payment confirmations (if applicable)
6. Data Security and Sensitive Information
- TrainShare does not store sensitive financial data such as PINs, OTPs, or passwords.
- Uploaded documents are stored with reasonable security safeguards.
⚠️ Important Safety Notice: Never share your PIN, OTP, or account passwords with anyone, including Sellers or individuals claiming to be TrainShare support.
7. Seller Responsibilities
- Use user data only for legitimate transaction purposes
- Do not misuse or share personal/financial data
- Comply with applicable financial, tax, and business laws
- Provide accurate payment details
8. Communication and Payment Coordination
TrainShare may provide in-app chat, contact sharing, and coordination tools.
TrainShare is not responsible for failed transactions, incorrect payments, or fraudulent activity.
9. Data Retention and Deletion
- Transaction-related data may be retained temporarily for dispute resolution
- Seller verification data is retained while the account is active or as required by law
Data Deletion Requests: Users and Sellers may request deletion of their data. Verified requests will be processed unless legal retention is required.
10. Fraud Prevention and Abuse Monitoring
TrainShare may monitor and use data to detect fraud, investigate disputes, and enforce policies. Violating accounts may be suspended or permanently banned.
11. Limitation of Liability (Marketplace & Payments)
TrainShare is not liable for:
- Payment failures or delays
- Unauthorized transactions
- Incorrect Seller payment details
- Fraud or scams
- Refund or service disputes
All disputes must be resolved directly between users and Sellers.
12. User Acknowledgement
By using marketplace features, you acknowledge that TrainShare is not a payment processor, and all transactions are conducted at your own risk. Sellers are fully responsible for their transactions.
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy within the App. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices regarding your information
By using the TrainShare App, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.